The field of Systems Support, or Networking as our students have affectionately named it over the years, is all about working with your hands – fixing PC’s, dealing with networks and servers and providing technical advice and support to end users.

This 1 year course is aimed at learners who have passed Matric with the minimum requirements to be accepted for a Higher Certificate programme, and want to specialize in the I.T Systems Support field.

The course starts with basic I.T skills, and progresses to teach the learner valuable skills to earn them jobs such as a Network Administrator, Desktop Support Technician and Server Administrator.*

MODULES

EUC1A - END USER COMPUTING

This module focuses on introducing and developing students’ business computing skills and their understanding of computing in a business environment.

Business computing skills covered in the course relate to spreadsheets, word processing, search techniques and the use of computers as a presentation medium, using the Windows Operating Systems and Microsoft Word, Excel and PowerPoint.

BCOM1A - BUSINESS COMMUNICATION

The aim of this module is to teach learners to communicate effectively in a business environment, using a variety of techniques including oral and written communication skills.

HASOF1A - HARDWARE AND SOFTWARE FUNDAMENTALS

This module covers the CompTIA A+ Hardware and Software Cirriculum, and the aim is to introduce learners to hardware and software fundamentals, such as PC infrastructure, peripherals, troubleshooting and installations.

NET1A - NETWORKING FUNDAMENTALS

This module covers components of the CompTIA N+ and Microsoft MTA 40366 Cirriculum. The aim of this module is to introduce Networking concepts such as topologies, WiFi, IP Addressing, LAN, WAN and network configurations.

SEC1A - SECURITY FUNDAMENTALS

This module cover the Microsoft MTA 40367 curriculum, and focuses on introducing learners to security risks to a PC Infrastructure such as Trojans, worms, viruses and risk management.

OPSYS1A - OPERATING SYSTEMS

This module prepares students to meet the requirements of the Microsoft Endpoint Administrator Associate Certification.

The aim of this module is to introduce learners to full operating system installations, and configure a multi-user networked operating system.

SERV1A - SERVER ADMINISTRATION

This module prepares students to meet the requirements for the Microsoft Office 365 Certified: Fundamentals Certification.

The content covers advanced server installation, configuration and administration to commission multi-user system software on a server computer.

TECHSUP1A- TECHNICAL SUPPORT

This module will enable the learner to provide technical customer support, diagnose faults and provide structured solutions.

COMPULSORY WORK EXPERIENCE

All students will be required to complete Workplace Experience. A logbook must be completed, signed off by a Mentor at the company.

COURSE FACT SHEET

Download the Course Fact Sheet for information on Subjects, Pricing and Registration. 

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